Support

Need support on your eSignature hardware, software, multi-touch monitors or pen tablets? Below you will find contact information, drivers, warranties by manufacturer, and restocking fees.

Still have unanswered questions about your hardware or software?

Contact Computime Support at (888) 637.3117 or Computme Support and we can get you on your way to using your product to its greatest potential. 

10ZiG
Phone: (866) 864.5250
Email: support@10zig.com
Drivers: Click Here

Scriptel
Phone: (844) 972-7478
Drivers: Click Here
Support Email:  Support@my.Scriptel.com 
Warranty: Scriptel products have a standard two or three year warranty. See full details at Scriptel RapidCare.

signotec
Phone: +49 (2102) 535 75 -10
Email: support-signotec@signotec.de
Drivers: Click Here

TRu
Phone: (888) 637.3117
Email: TRu Support 
Drivers: Click Here 
Warranty: TRÅ« Multi-Touch Monitors have a three year standard warranty. For more details please contact support.

 

(RMA) Request Form    Complete the Online Return Merchandise Authorization (RMA) form.

 

Restocking Fees  ( Subject to change with out notice ) 

Box Factory Sealed

0 - 30
Days

31 - 60
Days

61 - 90
Days

91 - 120
Days

120+
Days

Return for Credit

10% of
Invoice

Min. $30

20% of
Invoice

Min. $30

30% of
Invoice

Min. $30 

40% of
Invoice

Min. $30

N/A

Exchange for 
Lower Cost Item

5% of
Invoice

Min. $30

10% of
Invoice

Min. $30

15% of
Invoice

Min. $30

20% of
Invoice

Min. $30

N/A

Exchange for Higher 
or Even Cost Item

No
Charge

5% of
Invoice

Min. $30

10% of
Invoice

Min. $30

15% of
Invoice

Min. $30

N/A

 

Open Box

0 - 30
Days

31 - 60
Days

61 - 90
Days

91 - 120
Days

120+
Days

Return for Credit

20% of
Invoice

Min. $30

30% of
Invoice

Min. $30

50% of
Invoice

Min. $30

N/A

N/A

Exchange for 
Lower Cost Item

20% of
Invoice

Min. $30

30% of
Invoice

Min. $30

50% of
Invoice

Min. $30

N/A

N/A

Exchange for Higher 
or Even Cost Item

20% of
Invoice

Min. $30

30% of
Invoice

Min. $30

50% of
Invoice

Min. $30

N/A

N/A

Still have unanswered questions about your hardware or software?

Contact Computime Support at (888) 637.3117 or Computime Support and we can get you on your way to using your product to its greatest potential.